REFUND POLICY

This Refund Policy applies to the one-time purchase of the CHEAPTRIP.ONLINE Trip Planning Software, accessible via cheaptrip.online.

We want you to be completely satisfied with your purchase. We offer a 14-day money-back guarantee for our Premium Planner, allowing you to request a full refund within 14 days of purchase, for any reason.

1. Product Details

The product is a single-purchase digital license providing Lifetime Access to the following features for a price of $7.99 (Inclusive of all taxes and fees):

• 💾 Save & Edit Plans Later
• 🎨 Custom Colors & Fonts for PDF
• 📅 Itinerary Export to Google Calendar
• 📄 Watermark-free PDF
• 🔒 Lifetime Access

2. General Policy on Digital Goods

Due to the digital nature of the product and the immediate, irrevocable access to the licensed features upon purchase, outside of the initial 14-day money-back guarantee period, sales are generally final once the software license has been activated and the digital features have been accessed or downloaded (e.g., creating the first saved plan or exporting the first PDF).

3. Eligibility for a Refund

A refund will be issued under the following circumstances:

A. 14-Day Money-Back Guarantee (No Questions Asked)

You may request a full refund within fourteen (14) calendar days of your original purchase date, for any reason. No specific explanation or technical issue is required during this initial 14-day period.

B. Technical Failure (Beyond 14 Days)

If you experience a severe, demonstrable, and persistent technical failure that renders the core functionality of the product unusable and we are unable to provide a permanent solution or fix within seven (7) business days of receiving your initial, detailed report. This applies to requests made **beyond the initial 14-day guarantee period, up to 30 days from purchase.**

C. Misrepresentation of Product (Beyond 14 Days)

If the core features explicitly promised in the product description (listed in Section 1) are missing or non-functional upon first use. This applies to requests made **beyond the initial 14-day guarantee period, up to 30 days from purchase.**

D. Duplicate Purchase

If you accidentally purchase the same license more than once, we will refund the duplicate purchase(s) in full, provided the request is made within **thirty (30) days** of the purchase date.

4. Non-Eligibility for a Refund

Refunds will NOT be granted for:

• **Lack of Use:** Deciding not to use the software after the initial 14-day money-back guarantee period has passed and the license has been granted and activated.
• **Inability to Use:** Problems arising solely from your own computer, software, or internet connection that are not a fault of the CHEAPTRIP.ONLINE software itself.
• **Requests Beyond the Stated Timeframes:** All refund requests must be initiated within the timeframes specified in Section 3.

5. How to Request a Refund

All refund requests must be submitted by email to [email protected] with the following information:

• Your full name and email address used for the purchase.
• Your Transaction ID, Invoice Reference Number, or Order ID from your receipt email (e.g., starts with txn_, inv_, or PAD).
  If you cannot find this identifier, please provide the last 4 digits of the payment method used, along with the exact purchase amount and currency (e.g., $7.99 USD).
• A detailed explanation of why you are eligible for a refund under Section 3 (if requesting beyond the 14-day guarantee period).

6. Refund Processing

If your refund request is approved, the refund will be processed back to the original payment method used for the purchase.

Please allow seven (7) to ten (10) business days for the refund to appear in your account. Upon issuance of the refund, your **Lifetime Access** license for the CHEAPTRIP.ONLINE Trip Planning Software will be immediately and permanently **revoked**.

Last Updated: November 20, 2025